Redesign tracks every sales contract through the construction stages, from the preliminary contract to handover and warranty.
For the real estate developer Redesign, we implemented Dynamics 365 Sales on the contract stages of real estate development. Each apartment's contract follows construction, from the preliminary contract to the deed of sale; at every stage the owner is alerted before the deadline, and the stage is closed with the completion report, the invoice and the payment confirmation.
Business need
A real estate developer sells before construction is finished. Apartments, parking spaces and storage units are sold under a preliminary contract, and the price is collected in instalments at the end of each construction milestone. Between reservation and the deed of sale come the finishes chosen by the buyer, the handover inspections and the mortgage paperwork.
Redesign needed a system that ties sales to construction. Every contract follows the building's actual dates, every milestone is invoiced and collected on time, and after handover complaints are handled under the warranty terms.
Result
Management sees, for each development, the units available and sold, the stage of every contract and the instalments due for invoicing. Each construction milestone is closed in the contract with the completion report, the invoice and the payment confirmation, and after handover complaints are resolved under the unit's warranty terms.
Solution delivered
- Unit inventory, by developmentThe apartments, parking spaces and storage units of each development, by building, with the building's construction dates. Sales quotes from the available units, and management sees the units sold in each development.
- The contract and the payment scheduleThe contract is issued from the chosen unit and takes over the building's construction dates. Payment is set in up to five instalments, and agency sales are recorded against the agency that brought the buyer.
- Billing and collection by milestoneAt structure, shell, core and handover, the system alerts the contract owner 30 days before the deadline and when it is reached. The milestone is closed with the completion report, the invoice and the payment confirmation; construction delays and missed payments are notified from the contract.
- Apartment customisationThe buyer chooses the finishes for bathrooms, flooring, kitchen, alarm and exterior blinds up to one month before the core stage is completed. The options are recorded on the apartment and appear in the contract.
- Handover and the deed of salePreliminary and final handover, with the snag list sent to the project manager, then the notary appointment, the mortgage paperwork and membership of the owners' association.
- Warranty and after-sales serviceEvery unit handed over has its warranty set up in the system. Complaints are logged, classified by type and resolved under the warranty terms, and buyers' site visits create tasks for the construction team.
How it works
- 01
Reservation
Sales picks an available unit and issues the preliminary contract, with the payment schedule.
Dynamics 365
- 02
Construction
At each construction milestone the actual date is recorded, and the contract owner receives the billing alerts.
- Dynamics 365
- 03
Documents
The completion reports, invoices and deeds of each contract are kept in the contract's SharePoint folder.
SharePoint
- 04
Handover and warranty
After handover and signing at the notary, the buyer's requests are handled as warranty complaints.
- Dynamics 365
