TECHNICAL SUPPORT. GUARANTEED RESPONSE TIME. ZERO DOWNTIME.
Annual technical support packages for Microsoft 365 and custom applications — guaranteed response time, dedicated team, no surprises.
SUPPORT & MAINTENANCE PACKAGES
DEVOPS & OUTSOURCING
Annual Support & Maintenance – Microsoft 365
Annual technical support for Microsoft 365, Power Platform, and Dynamics 365 — guaranteed response time, incident analysis, and change requests included.
An annual support contract means operational continuity, a trusted technical partner, and predictable costs — without waiting days for a resolution.
DevOps & Managed Outsourcing – Custom Applications
Management of existing applications, CI/CD implementation, and technical outsourcing — for teams that want to deliver faster and with less risk.
DevOps & Outsourcing covers the entire lifecycle of custom applications — from operational handover and knowledge transfer to standardizing the release process.
Support & Managed Services is the Stadler & Partners approach for organizations that want operational continuity and a trusted technical partner for the long term. Two complementary services that cover Microsoft 365 support and the management of custom applications.
- Response time of up to 8 business hours from when the issue is reported
- Root cause analysis, proposed solutions, and vendor escalation when needed
- Change requests for existing solutions and development of new features
- End-user training and documentation of daily operations
Learn more
200
Projects delivered
15
Years of experience
8
Max response time in hours
10
Support packages available
How We Handle a Support Request — Step by Step
Without a Support Contract vs. With an Annual Package
What you gain concretely when you have a dedicated technical partner — response time, predictability, and controlled costs.
| Feature | Without a Contract | With an Annual Package |
|---|---|---|
| Guaranteed response time (max 8 business hours) | ||
| Access to a dedicated technical team | ||
| Change requests and new features included | ||
| Diagnosis, documentation, and incident analysis | ||
| End-user training | ||
| Support for updates and new versions | ||
| Escalation to the solution vendor | ||
| Unpredictable costs (ad-hoc interventions) |
Annual Support & Maintenance Packages
More than 10 annual package options, configurable based on the platforms and activity volume of your organization — with included support hours and guaranteed response time.
View all support packages
Do you need technical support or want to discuss a maintenance contract?
Describe the platforms you use and what bothers you the most. We’ll get back to you within one business day with a concrete proposal.
