Support and maintenance package 50 hours/year
Description
Description
The annual support and maintenance package includes 50 hours/year, distributed as 4 hours/month for support and development activities, plus 2 hours/year dedicated to administrative services (invoicing, sending hour consumption reports). This package is delivered according to a standard 8×5 SLA, with a maximum response time of 8 business hours and continuous effort until resolution.
The services cover support requests, change requests, and new feature development, with an additional 20% coefficient allocated for project management activities.
The included technologies are Microsoft 365 (SharePoint Online, Purview, Teams etc.), Dynamics 365 (Sales, Service, Marketing, Insights), Power Platform (Power Apps, Power Automate, Power BI), UiPath RPA, and custom application development.
Additional information
Additional information
| Hours included | 50 h/year (4h/month + 2h administrative/year) |
|---|---|
| Working schedule | Monday â Friday, between 09:00 â 18:00 (8Ă5) |
| Response time | Maximum 8 business hours from the registration of the request |
| Resolution time | Resolution as fast as possible, with continuous effort until the issue is closed |
| Services included | ⢠Technical support |
| Technologies covered | ⢠Microsoft 365: SharePoint Online, Purview, Teams etc. |
Contact
Please contact us for details.
