Annual Support & Maintenance Packages (Microsoft 365)
Organise working with files, collaborate and communicate effectively, team up from anywhere you might beTrain your users, archive and classify digital information, automate business workflows. Add new features to your apps and deliver change requests
Supported technology stack: Microsoft 365 (SharePoint Online, Purview, Teams etc.), Dynamics 365 (Sales, Service, Marketing Insights etc.), Power Platform (Apps, Automate, Power BI), UiPath RPA, custom development
Specialised technical assistance & services
Includes:
- Analysis, architecture and documentation services
- Change requests for existing solutions, developing new functionalities, Microsoft 365 / Azure / Power Platform infrastructure management
- Change requests for existing robots
- Development of new RPA flows / management of UIPath robots/infrastructure
- Testing, debugging, acceptance support & support for launching required software modification
Analyse and diagnose real causes of problems
Analyse the real causes which determined the emergence of specific errors and identify context-appropriate solutions where possible;
Suggest alternative solutions for disruptive incidents
Suggest workarounds which eliminate the indicated problem and re-establish solution functionality;
Escalate problems to solution creators
If the problems identified by the client are due to software bugs (pertaining to updates, patches or service packs), the client can contact the software service operated by the creators of the software solution (where available).
Training
Personalised training programmes for end users
Documentation
Training end users and documenting daily operations.
Support
A maximum response time of 8 working hours from the time of your report
Office Hours
Working hours 8×5 (8 hours/day, 5 days/week, Monday-Friday, 9.00-18.00, except Bank Holidays)
