Annual Support & Maintenance Packages (Microsoft 365)
Organise working with files, collaborate and communicate effectively, team up from anywhere you might beTrain users, archive and classify digital information, automate business flows. Implement new requirements in existing applications
Technical platforms included in support packages: Microsoft 365 (SharePoint Online, Purview, Teams, etc.), Dynamics 365 (Sales, Service, Marketing Insights, etc.), Power Platform (Apps, Automate, Power BI), UiPath RPA, custom development
Specialized technical services and assistance
Technical assistance and services of the following types:
- analysis, architecture, and documentation services;
- change requests for existing solutions, development of new features; administration of Microsoft 365 / Power Platform / Azure infrastructure;
- change requests for existing robots
- development of new RPA flows / robot administration / UiPath infrastructure management
- testing, debugging, acceptance support, and production launch support for requested software changes
Analysis and diagnosis of the root cause of problems
Analysis of the root causes that led to the error and identification of the solution (where the context allows);
Proposing alternative solutions for incidents that disrupt operations
Proposing an alternative solution (workaround) that can eliminate the reported issue and restore the solution’s functionality;
Escalating issues to the solution vendor
If the issues reported by the Client are due to software bugs in the products (software updates, patches, service packs), the Client may use the software service provided by the vendor (if available).
Training
End user training
Documentation
End user training and documentation of daily operations.
Support
Response time will be a maximum of 8 business hours from the time the issue is reported.
Office Hours
8×5 working schedule (8 hours/day, 5 days/week, Monday–Friday, 9:00 AM–6:00 PM, excluding public holidays)
Choose the right support package for your organization.
Two annual packages with included support hours — 25 or 50 hours/year. Clearly defined content, guaranteed response time, no budget surprises.
Do you have an issue with Microsoft 365? We’ll respond within a maximum of 8 business hours.
Fill in the form or write to us directly at support@stadlerpartners.com. We handle every request and come back with a concrete solution.
